Recently, some of our clients told us that they are facing one issue where Outlook is not updating such mailboxes that are associated with Exchange. With Cached Exchange mode, the Exchange mailbox will be accessible in Outlook even when the connection is down. MS Outlook can incorporate multiple email accounts from different servers, including web mails and MS Exchange.
Outlook Not Syncing Exchange Rules Mac 2011 VersionIn Outlook for Mac 2011 version 14.2.5 and later versions and in Outlook 2016 for Mac, every time that you quit and start Outlook when logging is enabled, a new log file is created.There can be several key factors behind the issue Outlook stops updating the Exchange mailbox folders:Learn the best ways to fix Outlook not sending emails. Causes behind the ‘Outlook not updating mailbox folders’ issueIn Outlook for Mac 2011 version 14.2.4 and earlier versions, data was appended to the same log file for every Outlook session. But some problems can occasionally arise due to several reasons, and here we are going to discuss updating issues with Exchange.![]() The auto-update feature is disabled by the user. There is an interruption in the synchronization. OST file update is slow due to the large size of the file. You may need to sync the mailboxes on your Mac. Exchange does not stop from syncing in the background and downloading attached files from stored emails.To include them when searching all mailboxes, choose Mail > Preferences, click General, then select the options. However, I am not sure, but something seems to be not working correctly either in Outlook. ![]() In the general tab click on the Clear Offline Items and all your Offline items will be removed. Start with a right click on the folder and select Properties from the menu. Follow below-mentioned steps to do so: So, the best option you are left with is to clear the offline items so that this issue could be resolved. The problem arises when the offline items do not match with the online items, due to any sort of connectivity issues. This cached data not only helps you operate Outlook on offline mode, but also improves the performance. After performing this, open Outlook again so that Outlook can download all items from Exchange again. There you will see that offline items are zero, but Server still contains items. But, this solution will remove your files locally, click on the Synchronization tab and there you will see the details about the offline and server folders. Now select your OST and click on the Settings tab. This is where all the data files used by Outlook are listed they are listed with their respective locations. Select Data Files from the Mail setup dialogue box. ![]() Now close everything and open Outlook Again.By performing these methods, you can solve the update issue. Now in the Microsoft Exchange server section clear the Cached Exchange Mode box. Select Change from the options mentioned above. Now, in the E-mail tab click on the Exchange account. In the info section click on the Account Settings and from the drop-down click on the Account Settings. Open any file app for macThe tool will be checking the OST files for corruption and recover the entire items, including the deleted ones.
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